QUEEN HELENE Natural Facial Scrub, Soothing Cocoa Butter 6 oz

If you need help with your order, questions, or any other support, here are the official customer service options for Kismet Beauty Brands:

📧 Email Support:

info@kismetbeautybrands.com — For detailed questions, include your full name, order number, and contact information so the support team can assist you quickly.

💬 WhatsApp Support:

You can message the support team for faster replies on WhatsApp: +1 (346) 481‑1870 (US number for customer assistance).

💻 Live Chat:

Use the live chat box available directly on the website to ask questions in real time.

📩 Contact Form:

There is also a “Contact Us” form on the website that you can fill out to submit your inquiries; the customer support team will respond as soon as possible.

📌 Locations Mentioned:

The company lists Houston, TX, New Jersey, and Bowie, MD, USA as locations on its contact page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kismetbeautybrands@gmail.com. Please note that returns will need to be sent to the following address: 2111 Croxley Cv, Rosenberg, TX-77471, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kismetbeautybrands@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.